Refunds & Billing Policy

This policy explains how deposits, billing, and refunds work on Neckrez. It supplements our Terms of Service.

Prepaid balance

Neckrez operates on a prepaid balance. You deposit cryptocurrency, which is credited to your internal balance after the payment is confirmed on-chain. The credited amount reflects the value actually received, which may differ from the quoted amount due to network fees and exchange-rate movement. Under-payments are credited at the amount received.

Hourly billing

• Servers are billed by the hour from your balance, at the price shown at deploy time.
• A Server is billed for as long as it exists, including while stopped. Stopping a Server does not stop billing.
• Billing stops only when you destroy the Server.
• Change IP and Recreate with new IP cost one hour of the Server’s plan (rounded up to the cent): both briefly run a second machine. The fee is taken from your balance when you confirm and refunded automatically if the operation fails. Each Server can change its IP this way at most once every 24 hours. Reinstalling the OS is free.
• Extra disks (block storage) are billed by the hour for as long as they exist, from the first hour at creation (the first charge is never less than $0.02). Deleting a disk stops its billing. The first hour is refunded only if the disk could not be created.

Zero / negative balance

If your balance runs out, each Server’s disk is snapshotted and the Server is deleted, so you stop paying. The snapshot is kept in your Backups for 7 days — top up and restore it onto a new Server in one click (with a new IP address). After that it is permanently deleted. Keep enough balance to avoid interruption. Bare metal servers cannot be snapshotted: they are deleted together with their data.

Extra disks (block storage) have no snapshots: when the balance runs out they are deleted together with their data, and server backups do not include them.

No refunds

• Cryptocurrency payments are irreversible. Top-ups are final and non-refundable: balance can only be spent on the Service and is never paid back out, transferred or exchanged for money.
• There are no chargebacks (crypto payments have none).
• Servers terminated for violations of our Acceptable Use Policy are not compensated.
• If we make a billing error, we correct it by crediting your balance — not by paying out.

Money laundering

A service that takes crypto and returns it on request can be used to launder money. That is why balance is never refunded or withdrawn. If we suspect the Service is being used to launder money or move the proceeds of crime, we suspend the account, freeze its balance and servers, and report it to the competent authorities where the law requires. Money laundering is a criminal offence and can lead to prosecution.

Price changes

Prices may change over time. The hourly price of an existing Server is fixed at the value shown when it was deployed; new deployments use current prices.

Contact

Billing questions: support@neckrez.tech.