Support
FAQ, how we operate, and legal information
Frequently asked questions
How fast will my server start?
A VPS usually starts 40–60 seconds after payment: we allocate an IP, install the selected OS or app, attach the NVMe volume and enable Anti-DDoS. Bare metal is a physical machine and installs in 10–30 minutes. Status is visible in the dashboard in real time.
How do crypto payments work?
Top up your balance with USDT (TRC-20), BTC, ETH or LTC. An invoice is created with an address and exact amount at the current rate; after 1 network confirmation funds are credited automatically. No platform fees.
What is hourly billing?
The plan price is split into hours (month = 730 h). You pay only for the time the server exists. Delete the server — charges stop the same hour.
Can I change my plan later?
Yes, one-click upgrade from the server page: CPU, RAM and disk grow without OS reinstall. Downgrade — via snapshot and redeploy.
Is there DDoS protection?
Yes, free on all plans: always-on filtering up to 2 Tbit/s at the network level. Legitimate traffic is never limited.
What happens if my balance runs out?
At zero balance we snapshot the server's disk and delete the server, so you stop paying. The snapshot is kept for 7 days — top up and restore it in one click from Backups. Bare metal cannot be snapshotted: it is deleted together with its data.
Didn't find an answer?
Write to us — average response time is 15 minutes, around the clock.